Frequently Asked Questions
We're here to help. Below are answers to common questions about orders, shipping, returns, and our products.
🛒 Orders & Shipping
How long does shipping take?
Processing time is 1–3 business days. Shipping takes 4–14 business days globally. You'll receive tracking info once your order ships.
Do you offer free shipping?
Yes! All orders include free global shipping — no minimum spend, no hidden fees. The price you see is the price you pay.
Where are you based?
We're based in Dubai, UAE. Orders ship from global suppliers via reliable carriers. All prices include shipping.
🔁 Returns & Quality
Can I return or exchange an item?
Yes. We accept returns within 30 days for unused items. You cover return shipping unless the item is damaged or incorrect. Hassle-free process — just email us.
Are your products high quality?
We curate only essentials with proven durability. Every item is chosen to last with regular use and solve real travel problems.
🏪 Why Choose Us
Why should I choose Go-To Gear over big stores?
We don't sell everything — we curate what works. No guesswork. Just trusted essentials that solve real travel problems like overpacking, stress, and disorganization.
Do you work with resellers?
No. We source directly from makers, not resellers. We believe in transparency and quality — not markups or fake branding.
🔒 Privacy & Support
Do you honor Global Privacy Control (GPC)?
Yes. If you enable GPC in your browser, we automatically respect your request not to sell or share your personal information.
Can I get a packing checklist?
Yes! Email us or DM "CHECKLIST" on Instagram @gotogear.official — we'll send our free guide instantly.
How do I contact customer support?
Reach us anytime at support@go-togear.com or via WhatsApp. We reply within 1 hour during business hours:
Monday–Friday: 7AM - 9PM GST
Saturday–Sunday: 10AM - 5:30PM GST
Still have question?
We're here to help you personally.
We reply within 1 hour
